Returns Policy

Returns Policy – VitalRelief™

Effective Date: 13 February 2025

At VitalRelief™, we want you to be completely satisfied with your purchase. If, for any reason, you are not, here’s how you can return an item easily and securely.

Conditions for Return

Return period:
You have 60 days from the day you receive your parcel to request a return.

Condition of item:
Items must be unused, in original condition, and returned with all tags and original packaging intact.

Non-returnable items:
Unfortunately, we cannot accept returns of customised products or items marked as "Final Sale".

How to Return an Item

Step 1 – Contact us:
Send an email to support@vital-relief.com with your order number and reason for the return.

Step 2 – Follow our instructions:
We will provide you with detailed return instructions, including the return address and practical information for the next steps.

Return Shipping

Your responsibility:
Unless we have made an error (e.g. wrong or defective item), you are responsible for the shipping costs of the return.

Packaging:
Please ensure that the item is packed securely to prevent damage during transit. We recommend using tracked shipping or adding insurance.

Refunds

Inspection:
Once we have received and inspected your return, we will check that the conditions have been met.

Processing time:
If everything is in order, we will process your refund within 7–10 business days via the original payment method.

Shipping costs:
Original shipping costs are non-refundable. Return shipping costs may be deducted from your total refund if applicable.

Exchanges

Damaged or defective item?
Contact us immediately at support@vital-relief.com — we will be happy to arrange a replacement or refund.

Want a different item?
Follow the return process above and place a new order for your desired product.

Missing or Delayed Refunds

If you have not received your refund within the expected time:

  • Check your bank account again

  • Contact your card issuer — some refunds may take a little extra time to appear

  • Still no refund? Contact us at support@vital-relief.com and we will investigate for you.

Changes to the Returns Policy

We reserve the right to update this Returns Policy without notice. Changes take effect as soon as they are published on our website. We recommend checking this page regularly.

Questions?

We are always happy to help 💌
📧 Email: support@vital-relief.com