Terms & Conditions

Terms & Conditions – VitalRelief™

Effective Date: 13 February 2025

Welcome to VitalRelief™. These terms and conditions ("Terms") apply to your use of our website and your purchase of our products. By visiting our online shop or placing an order, you agree to these Terms. If you do not accept them, please refrain from using the website or placing an order with us.

1. Definitions

  • "We", "us", "our" refers to VitalRelief™ — the owner and operator of this online shop.

  • "You", "your" refers to any user of the website or customer of VitalRelief™.

  • "Website" refers to our online store, including any mobile or web applications.

2. Acceptance of Terms

By using the website or placing an order, you confirm that you have read, understood, and accepted these Terms.

We reserve the right to update these Terms without prior notice. Your continued use of the website constitutes acceptance of any updated Terms.

3. Use of Our Website

Legal Use:
You may only use our website for lawful purposes and must not disrupt or impair its functionality.

Restricted Access:
We reserve the right to restrict access to the website — for example, in cases of suspected misuse or breaches of these Terms.

4. Orders & Payment

Order Confirmation:
All orders are subject to acceptance and product availability. We reserve the right to reject or cancel an order, for example in case of pricing errors or suspected fraud.

Payment:
Payment must be made in full at checkout. We accept the payment methods displayed on the website. Prices and availability are subject to change without notice.

5. Delivery

Processing & Shipping:
Orders are dispatched from our UK-based fulfilment centres and are carefully inspected before shipment. Processing time is typically 1–3 business days.

Shipping:
We work with reputable UK delivery partners. Shipping costs and estimated delivery times are displayed at checkout.

Risk of Loss:
Once your order has been handed over to the delivery carrier, responsibility for any loss or damage passes to you. If you encounter any issues, please contact us — we’re happy to help find a solution.

6. Returns & Refunds

Satisfaction Guarantee:
We want you to be happy with your purchase. If you’re not satisfied, please refer to our [Returns Policy].

Conditions:
Returns and refunds depend on the condition of the item and the timeframe in which you request the return.

Refunds:
Approved refunds will be issued to the same payment method used for the original purchase.

7. Copyright & Ownership

Rights:
All content on the website — including text, images, logos, and design — is the property of VitalRelief™ or used with permission and is protected by copyright.

Restrictions:
You may not copy, distribute, or use our content without written permission.

8. Limitation of Liability

Disclaimer:
To the extent permitted by law, we disclaim liability for indirect or incidental damages — including loss of profit — arising from the use of our website or products.

Maximum Liability:
Our maximum liability is limited to the amount you paid for the relevant product.

9. Indemnification

You agree to indemnify and hold VitalRelief™ harmless from any claims, losses, or expenses (including legal fees) arising from your use of the website or breach of these Terms.

10. Governing Law & Jurisdiction

These Terms are governed by UK law. Any disputes shall be resolved in the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms without notice. It is your responsibility to stay informed. Continued use of the site constitutes acceptance of any updated Terms.

Questions?
We’re always here to help 💌
📧 Email: support@vital-relief.com

Geo-Blocking Policy

Effective Date: 13 February 2025

At VitalRelief™, we are committed to providing a seamless shopping experience while complying with applicable laws and territorial restrictions.

We currently only ship orders to addresses within the United Kingdom. This means:

  • Visitors from other countries may be restricted from accessing certain parts of our website.

  • We do not offer shipping, billing, or customer support outside the UK.

  • Orders with a non-UK shipping address will not be accepted or processed.

This policy is based on our operational limitations and is not intended to discriminate against any customers or regions.

We reserve the right to update or modify this policy at any time without prior notice.

If you have any questions or believe you are being unfairly blocked, please contact us at support@vital-relief.com.