Privacy Policy

Privacy Policy – VitalRelief™

Effective Date: 13 February 2025

At VitalRelief™, we take your privacy seriously. This policy explains how we collect, use and protect your personal information when you shop on our website, subscribe to our newsletter or interact with us via social media.

1. Collection and Sharing of Information

1.1 What We Collect

We collect personal information to provide our services through:

  • Our online shop

  • Social media (such as Facebook and Instagram)

  • Newsletters and loyalty programmes

This may include your name, address, payment information, email, phone number and location.

Providing this information is voluntary — but necessary to complete purchases or participate in our loyalty benefits.

1.2 Shopify & Third-Party Processing

We use Shopify as our e-commerce platform. Shopify processes personal data on our behalf to handle secure payments and deliveries. Shopify complies with GDPR and UK data protection laws.

You can read more in Shopify’s Privacy Policy.

2. How We Use Your Information

2.1 Purpose of Collection

We use your data to:

  • Improve your customer experience

  • Provide personalised customer service

  • Support sales and marketing activities

  • Tailor advertisements and offers

2.2 Your Choice

You can choose not to share certain information — but this may prevent you from completing purchases or receiving rewards in our loyalty programme.

2.3 Your Responsibility

You are responsible for ensuring that your information is accurate and up to date. Please only share your own data, unless you have permission to provide information on behalf of someone else.

2.4 Marketing

By subscribing to our newsletter or loyalty programme, you agree to receive marketing messages via email, Facebook, Instagram and, where applicable, SMS or WhatsApp.

You can unsubscribe at any time via the link in our emails or by contacting us at support@vital-relief.com.

3. Use of Data

3.1 Why We Collect Data

We collect data when you visit the site, make purchases or interact with us — for example, to:

  • Improve our products and services

  • Conduct customer satisfaction surveys

3.2 Anonymised Data

Certain data may be anonymised and used for statistical analysis. Such data may be shared in non-identifiable form with partners like Shopify to improve services.

3.3 A Better Experience

We use your information to optimise the website, display relevant products and make your experience more personalised.

3.4 Updates & Offers

You may receive updates about new products, promotions and special offers. You can opt out of these messages at any time.

3.5 Cookies & Shopify

Our online shop uses cookies (including those provided by Shopify) to:

  • Improve website functionality

  • Analyse performance

  • Personalise content and advertisements

You can manage your cookie preferences in your browser. For more details, see Shopify’s Cookie Policy.

4. Sharing Your Information

4.1 When We Share Data

We never share your data without a valid reason. Data is only shared if:

  • Required by law

  • You give us explicit permission

  • A trusted partner, such as Shopify, needs it to securely process your order

5. Data Security

5.1 How We Protect Your Data

We use security technologies such as encryption via Shopify to protect your data from unauthorised access.

While we do our best to protect your information, we cannot guarantee 100% security in digital communications.

6. Your Rights

6.1 Access and Updates

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections or deletion of any incorrect or outdated information

To exercise these rights, contact us at support@vital-relief.com.

7. SMS Marketing

7.1 Messages via SMS

If you opt in to receive SMS updates, you agree to receive automated marketing messages.

Standard message rates may apply. You can unsubscribe at any time by following the instructions in the SMS.

Contact Us

Have questions about our Privacy Policy?
We are always happy to help 💌
📧 Email: support@vital-relief.com